NHTSA Complaint #10605501 — 2014 MAZDA CX-5

ONE YEAR AND ONE MONTH AFTER PURCHASE OF MY CX-5, THE WINDSHIELD BEGAN TO CRACK DOWN THE DIRECT CENTER OF THE WINDSHIELD, IN LINE WITH THE RAIN SENSOR AND REAR VIEW MIRROR, TO THE CENTER OF THE WINDSHIELD. OVER THE NEXT WEEK, AS I DISCUSSED TERMS WITH INSURANCE AND MAZDA DEALERSHIP TO UNDERSTAND IF WINDSHIELD REPLACEMENT WAS UNDER WARRANTY, THE CRACK GREW IN A J RETREATING BACK TO THE TOP OF THE WINDSHIELD. IN LENGTH, THE CRACK EXTENDS BETWEEN 10 AND 20 INCHES AT THIS POINT IN TIME AND TECHNICIANS AT SAFELIGHT REPAIR HAVE ENCOURAGED ME TO CONTACT MAZDA REGARDING THIS STRESS FRACTURE THAT DID NOT OCCUR WHILE THE VEHICLE WAS MOVING. THE VALUE OF REPLACEMENT HAS BEEN ESTIMATED TO BE $800 BY TWO SALES REPRESENTATIVES, INDICATING A HEAVY PRICE TO PAY FOR A PART REPLACEMENT ON A LESS THAN 1 YEAR OLD VEHICLE. PLEASE HELP REDUCE THE COST OF THIS REPLACEMENT AND THE FUTURE REPLACEMENTS SHOULD THE STRESS FRACTURE HAPPEN AGAIN AS OTHER RESPONSES ON THE FORUM TESTIFY. THANK YOU. *TR