NHTSA Complaint #10598726 — 2004 CADILLAC DEVILLE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10598726
Vehicle	2004 CADILLAC DEVILLE
Component	ELECTRICAL SYSTEM
Date of Incident	June 16, 2014
Date Filed	June 17, 2014
Mileage	87,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

WE DROVE THE VEHICLE IN QUESTION TO WALMART. WE WERE IN THE STORE FOR APPROX. 15-30 MINUTES BEFORE RETURNING TO VEHICLE, USING THE KEYLESS ENTRY REMOTE TO UNLOCK THE CAR. UPON ENTERING THE CAR, WE COULD NOT INSERT THE KEY INTO THE IGNITION- THE ANTI-THEFT SYSTEM WAS STILL ENGAGED. WE TRIED EVERYTHING WE COULD THINK OF- LOCK AND UNLOCK WITH KEY FOB, LOCK AND UNLOCK WITH KEY IN DOOR, UNPLUG BATTERY AND PLUG IT BACK IN, AND EVEN TRYING TO LUBE UP THE IGNITION PIECES TO SEE IF THEY WERE JUST STUCK- AND NOTHING HAS WORKED. IT'S NOW AN OVER-SIZED PAPERWEIGHT SITTING IN THE PARKING LOT OF OUR APARTMENT COMPLEX. *TR

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