NHTSA Complaint #10597433 — 2008 TOYOTA AVALON

IN NOVEMBER 2011 A CRACK DEVELOPED ON THE RIGHT SIDE OF THE DASHBOARD OF MY 2008 TOYOTA AVALON. I CONTACTED THE DEALERSHIP REGARDING THE PROBLEM. THE DEALERSHIP CONTACTED GULF STATES TOYOTA IN HOUSTON WHO REFUSED TO REPLACE THE DASHBOARD UNDER WARRANTY. I THEN CONTACTED TOYOTA HEADQUARTERS IN CALIFORNIA AND THEY ALSO REFUSED TO COVER THE REPLACEMENT OF THE DASHBOARD. TWO YEARS LATER ANOTHER FOUR CRACKS HAVE APPEARED ON THE DASHBOARD. ONCE AGAIN I APPROACHED THE LOCAL DEALERSHIP, WHO THEN CONTACTED GULF STATES TOYOTA, AND ONCE AGAIN THEY REFUSED TO REPLACE THE CRACKED DASHBOARD UNDER WARRANTY. THIS CAR IS GARAGED AND WHEN IT IS PARKED OUTSIDE A SUN SHADE IS ALWAYS PLACED IN THE WINDSHIELD. I PAID FOR A PLATINUM TOYOTA EXTENDED WARRANTY COVERING 72 MONTHS OR 100,000 MILES AND TOYOTA REFUSES TO COVER THIS PROBLEM UNDER THE WARRANTY. I HAVE SEEN MANY COMPLAINTS OF CRACKED DASHBOARDS ON 2008 TOYOTA AVALONS ON DIFFERENT WEBSITES. *TR