NHTSA Complaint #11516621 — 2008 TOYOTA AVALON

OEM high beam bulbs continuously explode. I’m not saying they just burn out, these bulbs shatter, and send shards of glass on the inside of the headlamp housing. I believe it’s a big safety risk, because for me, it happened while I was driving late at night in the dark where there are deer nearby. Brights are essential to see far and when you’re driving through hills, going up a hill you need your brights to extend higher than your normal lights do. This is a commonly complained about problem for the 2008-2010 models of this Toyota Avalon. Toyota has issued a technical service bulletin back in 2011, but it is a major defect and I believe it should be fixed regardless of whether a customer pays for a warranty or not. A mechanic told me also that they are not sure why Toyota has not warrantied vehicles with this issue. The solution is replacing the headlight housing. So there is clearly a material defect, and I believe it affects safety. Vehicles are required to have high beam headlights for a reason, and the high beams on this vehicle burn out commonly on certain vehicles, and replacing bulbs does NOT solve the problem. It is a very expensive repair as well. What kind of car manufacturer doesn’t recall or acknowledge a material defect or design flaw in such a crucial safety feature or a vehicle such as headlights? It’s an expensive, annoying, and dangerous issue that continues to happen. There are so many complaints about this high beam issue for the 2008 year. In my mind this really reduces Toyotas reputation and credibility since they did not and will not recall these headlights. We just have to deal with their faulty design. Fix your mistakes instead of making customers foot the bill for your poor craftsmanship. This is pathetic.