NHTSA Complaint #10594441 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10594441
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	May 23, 2014
Date Filed	May 27, 2014
Mileage	62,350 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

I WAS DRIVING ON A FOUR LANE HIGHWAY WHEN A SIGNAL CAME ON DASH " STEERING ASSIST FAILURE" AND I COULD NOT STEER THE VEHICLE. WAS JUST COMING OFF HIGHWAY AND WAS ABLE TO CONTINUE TO RAMP AND HAD TO PULL OFF ON MEDIAN IN MIDDLE OF BUSY EXIT RAMP. STOPPED AND THEN RESTARTED CAR WHICH TEMPORARILY FIXED PROBLEM NOW DEALERSHIP IS TELLING ME THE STEERING COLUMN MODULE NEEDS REPLACED - WILL COST ME $600 !!!!!:( VERY DISAPPOINTED IN FORD AS THERE ARE MANY REPORTS OF THIS HAPPENING TO OTHERS ! *TR

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