NHTSA Complaint #10593582 — 2004 TOYOTA SIENNA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	10593582
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE:BODY
Date of Incident	May 30, 2012
Date Filed	May 23, 2014
Mileage	90,100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE DRIVER SIDE DOOR STOP STARTED MAKING A NOISE WHEN WE OPEN AND CLOSE THE DOOR. THE WINDOW STOPPED OPENING COMPLETELY. TOYOTA HAS EXTENDED THE WARRANTY TO 6 YEARS OR 100K MILES FOR THIS DEFECT. THEY WON'T REPAIR MY VEHICLE BECAUSE IT IS BEYOND THE EXTENSION. THE COST IS OVER $2,000. NOW THE DOOR STOP HAS BROKEN OFF COMPLETELY AND DOOR SWINGS WIDE. THIS CREATES A DANGEROUS SITUATION EVERY TIME WE USE THE CAR. MY UNDERSTANDING IS THAT THE WELDS WERE DEFECTED AND TOYOTA DIDN'T WANT TO SPEND 2K PER VEHICLE TO REPAIR ALL THE DEFECTED CARS. CAR DOORS ARE A MAJOR COMPONENT OF ANY VEHICLE AND SHOULDN'T FAIL. *TR

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