NHTSA Complaint #10587664 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10587664
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	May 11, 2014
Date Filed	May 11, 2014
Mileage	49,116 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OK

Consumer Description

MY WIFE, AND THREE CHILDREN WERE DRIVING AT FREEWAY SPEED WITH THE CRUISE CONTROL SET. THE POWER STEERING FAILED AND THE WARNING LIGHTS CAME ON. THE CONTROLS ON THE STEERING WHEEL LOCKED OUT AND SHE COULD NOT CANCEL THE CRUISE CONTROL. THE LOSS OF POWER STEERING MADE IT DIFFICULT FOR HER TO GET PULLED OVER. SHE TRIED TO CALL ME FOR HELP BUT NO FUNCTIONS OF THE SYNC SYSTEM WORKED. SHE PULLED OVER AND WAITED FOR ME. I RESTARTED THE CAR AND THE STEERING WAS RESET. I DROVE IT TO THE DEALERSHIP. TODAY IS SUNDAY SO I WILL ARRIVE THERE TOMORROW AND HAVE IT EVALUATED. VERY HAZARDOUS AND SCARY FOR MY WIFE AND THE CHILDREN. UNEXPECTED LOSS OF POWER STEERING IS A SAFETY ISSUE THAT CAN CAUSE ACCIDENTS. *TR

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