NHTSA Complaint #10585498 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10585498
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	March 1, 2014
Date Filed	April 29, 2014
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

THE CAR BASICALLY SHUTS OFF AND YOU LOSE POWER STEERING. NO WARN LIGHTS JUST CUTS OFF IMMEDIATELY. WE BROUGHT THE CAR TO THE DEALERSHIP AND THEY RAN A DIAGNOSTIC AND TOLD US THE ISSUE WAS WITH THE POWER STEERING SENSOR AND THAT IT WOULD COST $2,000 TO FIX. I TOOK TO THE INTERNET AND SEARCHED THE ISSUE TO FIND OUT THAT THERE HAVE BEEN A NUMBER OF OWNERS THAT HAVE HAD THE SAME PROBLEM. I CALLED FORD CUSTOMER SERVICE AND THEY OPENED A CASE FOR US. THEY CAME BACK WITH $1,000 IN FINANCIAL ASSISTANCE BUT IT WILL STILL COST US $1,000 FOR SOEMTHING I FEEL IS NOT A PART THAT "WEARS OUT". IT IS A VERY DANGEROUS ISSUE AND I THINK THAT FORD SHOULD TAKE CARE OF REPLACING THE PART BEFORE SOMEONE REALLY GETS HURT. *JS

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