NHTSA Complaint #10584817 — 2011 FORD EXPLORER

ABOUT MONTHS AGO MY HUSBAND WAS DRIVING ALONG AND ALL OF A SUDDEN, THE VEHICLE STARTED MAKING A WARNING SOUND AND THE "ASSIST POWER STEERING FAULT" MESSAGE CAME UP AS WELL AS SERVICE "ADVANCE TRAC." THEN, WITHOUT WARNING, THERE WAS NO POWER STEERING. SHUT THE CAR OFF AND RESTARTED IT AND WE HAD POWER STEERING AGAIN. WE TOOK IT INTO THE FORD DEALERSHIP AND THEY SAID THEY HAVE NEVER HEARD OF THIS PROBLEM. IT HAPPENED AGAIN, THEY LOOKED AT IT AND NOTHING FOUND! LAST NIGHT MY ENTIRE FAMILY WAS IN THE CAR AND THE POWER STEERING WENT OUT. VERY SCARY. LOOK ONLINE, FOUND A POWER STEERING RECALL IN THE 2011 EXPLORERS, CALLED THE FORD MOTOR COMPANY AND CONVENIENTLY OUR VIN IS NOT PART OF THE RECALL. FORD MOTOR COMPANY WAS RUDE AND WOULD NOT EXPLAIN THE OTHER RECALL TO ME BECAUSE MY VIN DIDN'T GET RECALLED AS IF IT WAS CONFIDENTIAL INFORMATION. I FEEL THIS IS A BILLION DOLLAR COVER UP BY THE FORD COMPANY. THEY DO NOT WANT TO CLAIM RESPONSIBILITY UNTIL SOMEONE DIES. *TR