NHTSA Complaint #10584116 — 2005 DODGE GRAND CARAVAN ELECTRICAL SYSTEM

Complaint Details

ODI Number	10584116
Vehicle	2005 DODGE GRAND CARAVAN
Component	ELECTRICAL SYSTEM
Date of Incident	August 23, 2012
Date Filed	April 22, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UT

Consumer Description

POWER DOOR LOCKS ARE NOT WORKING. UNABLE TO LOCK OR UNLOCK DOORS WITH EITHER KEY REMOTE OR BUTTON LOCATED ON THE DOOR. THIS IS A CONCERN BECAUSE THE LOCKS DO NOT ENGAGE WHEN VEHICLE IS IN MODE OF TRAVEL. THIS FIRST STARTED IN AUGUST OF 2012 WITH THE PASSENGER SLIDING DOOR AND NOW BOTH SLIDING DOOR LOCKS ARE INOPERABLE AS WELL AS THE TRUNK HATCH. HAVE TRIED CHANGING FUSES WITHOUT SUCCESS. I RESEARCHED INFORMATION ONLINE AND FOUND A SITE THAT INDICATED THAT A BCM SOFTWARE UPDATE COULD FIX THE PROBLEM BUT DEALERSHIPS CHARGE FOR THE UPDATE. SHOULD THERE BE A FEE INVOLVED WHEN THIS MECHANISM IS SECONDARY TO A SOFTWARE ISSUE THAT CREATES A SAFETY HAZARD? BECAUSE SAFETY ISSUES ARE AT HAND SHOULD THIS BE LISTED AS SAFETY RECALL? *TR

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