NHTSA Complaint #10564756 — 2003 FORD WINDSTAR

TL* THE CONTACT OWNS A 2003 FORD WINDSTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED AN ABNORMAL NOISE. THE CONTACT NOTICED THAT THE REAR DRIVERS SIDE WHEEL WAS ABNORMALLY TILTED INWARD. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AXLE WAS FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V193000 (POWER TRAIN). THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS UNKNOWN. UPDATED 03/26/14*LJ THE CONSUMER STATED CRACKS IN THE REAR AXLE, WERE NOT VISIBLE AND RE-ENFORCEMENT REPAIRS WERE DONE, TO THE REAR AXLE AND FRONT SUBFRAME LOWER CONTROL ARM. HOWEVER, THE REPAIR FAILED, WHILE THE CONSUMERS HUSBAND WAS DRIVING. FORD WOULDN'T PAY FOR THE REPAIRS. THEY STATED THEY HAD ALREADY FULL-FILLED THEIR OBLIGATIONS, WHEN THEY MADE THE RE-ENFORCEMENT. ALSO, THE ANTI-LOCK BRAKES DID NOT WORK. UPDATED 03/27/14