NHTSA Complaint #10563473 — 2011 HYUNDAI SONATA

I WAS DRIVING MY 2011 SONATA ON I-95 NORTH IN MD NEAR BALTIMORE. I WAS IN STOP AND GO TRAFFIC AT 8:20AM, WHEN WITH OUT ANY WARNING, MY CAR SHUT OFF . I LOOKED DOWN AND ALL THE LIGHTS ON MY DASH WERE ON. I COASTED TO THE LEFT SHOULDER AND I TRIED TO RESTART IT AND IT WOULDN'T. I WAITED FOR 30- 40 MINUTES IN RUSH HOUR TRAFFIC ON THE LEFT SHOULDER OF 95 FOR SOMEONE TO COME AND JUMP START MY CAR. IT STARTED IMMEDIATELY WHEN IT WAS JUMPED, WITH NO PROBLEMS, WITH NO LIGHTS ON THE DASHBOARD INDICATING ANY PROBLEMS. I WAS ABOUT 1/4 MILE FROM WORK. ONCE BACK IN TRAFFIC, MY CAR TURNED OFF A SECOND TIME. AGAIN, I WAS ABLE TO GET IT STARTED WITH A JUMP WITH NO PROBLEM. WHEN IT STARTED THE SECOND TIME WE HEARD A CLUNKING NOISE AND DROVE IT 3 BLOCKS TO MY OFFICE. NO DASH WARNING LIGHTS CAME ON. I CONTACTED MY DEALER, ANNAPOLIS HYUNDAI AND THEY SAID I WOULD HAVE TO HAVE IT TOWED IN. I CONTACTED HYUNDAI'S ROAD SIDE SERVICE AND THEY TOWED IT AT NO COST TO ME. I WAS ASKED FOR RECEIPTS AND SERVICE INFORMATION IMMEDIATELY BEFORE MY CAR WAS LOOKED AT. AFTER 6 DAYS AND CONTINUAL CALLS, THEY ADVISED I WOULD NEED A NEW ENGINE. AS MY CAR IS ONLY 3 YEARS OLD AND THE ENGINE IS UNDER THE 100,000 MILE WARRANTY( IT HAS APPROX. 64,000 MILES ON IT), THEY ADVISED THEY WOULD HAVE TO SEND DOCUMENTS IN TO HYUNDAI AND THEY WOULD HAVE TO APPROVE. MY CAR HAS BEEN THERE FOR 16 DAYS AND I HAVE BEEN REFUSED A LOANER CAR UNTIL HYUNDAI HONORS THE 100,000 MILE WARRANTY. MY CAR HAD ORIGINALLY BEEN SCHEDULED FOR SERVICE ON 1/27 AS I WAS HAVING PROBLEMS WITH THE CAR NOT STARTING ON AT LEAST 3 OCCASIONS AND IT NEEDED TO BE JUMPED STARTED(WITH 2 TIMES BY GEICO). DURING THIS TIME, THERE WAS NEVER ANY INDICATION THERE WAS A PROBLEM AS NO WARNING LIGHTS CAME ON MY CAR. THIS CAR IS UNSAFE AND SHOULD HAVE A RECALL ON THE ENGINE. A CAR SHOULD NEVER STOP RUNNING WHILE IT IS IN DRIVE ESPECIALLY IN TRAFFIC. *TR