NHTSA Complaint #10562858 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10562858
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	November 1, 2013
Date Filed	February 4, 2014
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THE STEERING WHEEL LOCKED WHILE DRIVING AND IT BECAME HARD TO TURN. THE POWER STEERING LIGHT ILLUMINATED AS THE FAILURE OCCURRED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER RESET THE POWER TRAIN COMPUTER; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE STEERING WHEEL CONTINUED TO LOCK WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 52,000.

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