NHTSA Complaint #10560606 — 2002 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	10560606
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	December 23, 2013
Date Filed	January 20, 2014
Mileage	144,452 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

THIS 5R55W TRANSMISSION HAD TO BE REPLACED AT 108,890 MILES FOR $3500 WHILE MY DAUGHTER LIVED AT COLLEGE. I PURCHASED A 3-YEAR 36,000 MILE FORD WARRANTY AS I WAS CONFOUNDED THAT A TRUCK TRANSMISSION MIGHT FAIL AT SUCH AN EARLY AGE. 3-YEARS 16-DAYS 35,652 MILES LATER THIS FORD REMAN FORD INSTALLED TRANS ALSO FAILED AND FORD IS UNWILLING TO ACCEPT ANY RESPONSIBILITY FOR COST OF REPAIR REPLACE, 16-DAYS BEYOND A 100% FREE REPLACEMENT. THE LOCAL DEALER QUOTED $4500 AND THE PREVIOUS DEALER (100 MILES AWAY) QUOTED THE SAME $3500. I OPTED FOR AAMCO AT $2500 AND 3-YEAR 36,000 MILE WARRANTY, SINCE FORD CAN'T RE-ENGINEER THEIR OWN TRANSMISSION TO LAST A REASONABLE AMOUNT OF TIME, THERE ARE HUNDREDS OF COMPLAINTS JUST ON THE 2002 EXPLORER TRANSMISSION, AND THERE ARE THOUSANDS FOR 5R55W TRANSMISSION. IT IS UNCONSCIONABLE THAT FORD IS UNWILLING TO ACCEPT ANY LIABILITY. *TR

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