NHTSA Complaint #10560384 — 2013 VOLKSWAGEN PASSAT STRUCTURE:BODY

Complaint Details

ODI Number	10560384
Vehicle	2013 VOLKSWAGEN PASSAT
Component	STRUCTURE:BODY
Date of Incident	December 27, 2013
Date Filed	January 17, 2014
Mileage	6,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

WHEN TEMPERATURES FALL BELOW FREEZING, DRIVER'S DOOR WILL NOT OPEN (USUALLY IN THE MORNINGS). VEHICLE WAS TAKEN TO DEALER AND REPLACEMENT LATCH ORDERED. PART IS ON BACK-ORDER AND I CANNOT ENTER THE VEHICLE UNLESS I CLIMB THROUGH THE PASSENGER SIDE. THIS IS EXTREMELY UNSAFE BECAUSE IT WOULD NOT BE POSSIBLE TO EXIT THE VEHICLE HURRIEDLY IN AN EMERGENCY SITUATION. I HAVE HAD THIS PROBLEM FOR (3) WEEKS AND WAS TOLD BY THE DEALER TODAY THAT THEY STILL DID NOT KNOW WHEN THIS PART WOULD BE IN. ABSOLUTELY UNSAFE AN ABSOLUTELY RIDICULOUS THAT I HAVE TO CLIMB INTO MY NEARLY NEW CAR WITH 7000 MILES ON THE PASSENGER SIDE. *TR

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