NHTSA Complaint #10556724 — 2009 MAZDA MAZDA6

2009 MAZDA6. CONSUMER WRITES IN REGARDS TO AUTOMATIC UNLOCK BUTTON MALFUNCTION. *SMD THE CONSUMER STATED WITHIN THE LAST YEAR, THE AUTOMATIC UNLOCK BUTTON INSIDE THE VEHICLE, SUDDENLY STOPPED WORKING, AND IN FACT DID THE OPPOSITE OF WHAT IT WAS SUPPOSED TO DO. WHEN THE UNLOCK BUTTON WAS PRESSED, THE ENTIRE VEHICLE AUTOMATICALLY LOCKED, AND AT TIMES, WOULD NOT RELEASE THE LOCK, EVEN MANUALLY. IT WOULD TAKE MANY ATTEMPTS AT PERFECT TIMING TO SELECT THE UNLOCK BUTTON WHILE OPENING THE DOOR IN ORDER TO BE ABLE TO GET OUT OF THE VEHICLE. THE AUTOMATIC LOCK BUTTON FUNCTIONED AS IT SHOULD, LOCKING ALL DOORS. IN OTHER WORDS, BOTH THE AUTOMATIC LOCK AND UNLOCK BUTTONS ONLY LOCKED THE DOORS. THE CONSUMER STATED SHE WAS LOCKED INSIDE THE VEHICLE ON SEVERAL OCCASIONS, UNTIL SHE WAS ABLE TO GET THE DOOR TO RELEASE. THE DEALER IDENTIFIED THE PROBLEM AS THE BODY CONTROL MODULE FOR THE LOCKS. HOWEVER, THEY COULD NOT OFFER A GUARANTEE THAT THE NEW BODY CONTROL MODULE WOULD NOT HAVE THE SAME PROBLEM, AS MAZDA ACKNOWLEDGED A PROBLEM WITH THE PART.