NHTSA Complaint #10553054 — 2011 FORD EXPLORER

WE PURCHASED OUR 2011 FORD EXPLORER IN JANUARY OF 2011 AND HAVE BEEN THE EXCLUSIVE USERS OF THE CAR EVER SINCE. OUR VEHICLE HAS EXPERIENCED THREE TOTAL LOSSES OF POWER STEERING ABILITY SINCE JULY 8, 2013. WHEN AN EVENT OCCURS, THE "POWER STEERING FAILURE" LIGHT COMES ON AND THE VEHICLE IMMEDIATELY BECOMES DIFFICULT TO STEER. TWO OF THE OCCURRENCES HAVE TAKEN PLACE WHILE TRAVELING AT HIGH SPEED ON THE HIGHWAY. IN ONE INSTANCE, MY WIFE WAS DRIVING THE CAR WITH OUR YOUNG SON AND STRUGGLED TO CONTROL THE VEHICLE AFTER THE FAILURE. FORD ATTEMPTED TO ADDRESS THE PROBLEM BY INSTALLING TWO SEPARATE NEW STEERING COLUMNS INTO THE VEHICLE, YET THE PROBLEM PERSISTS AND SEEMS TO HAVE HAD COLLATERAL EFFECTS ON OTHER ELECTRICAL AND MECHANICAL COMPONENTS OF THE CAR. I HAVE ADVISED FORD CUSTOMER SERVICE OF THE PROBLEM BUT AS OF 11/20/2013 I HAVE NOT HAD ANY KIND OF AFFIRMATIVE RESPONSE. *TR