NHTSA Complaint #10551057 — 2009 VOLKSWAGEN EOS

AUGUST 2013: 2009 VW EOS ABRUPTLY LOST POWER, WOULD NOT ACCELERATE, AND THE DASHBOARD (PRND) FLASHED ERRATICALLY; HAPPENED NUMEROUS TIMES SINCE. A VW MASTER MECHANIC OF 14 YEARS TOLD ME THAT THE DSG TEMPERATURE SENSOR SHOULD BE REPAIRED AND MECHATRONICS UNIT SHOULD ALSO BE REPLACED. HE ADVISED I TAKE THE VEHICLE TO A DEALER FOR THE RECALL/WARRANTY REPAIRS. PRESTIGE VW, TURNERSVILLE, NJ TOLD TO REPLACE THE TRANSMISSION (5700 DOLLARS), DUE TO "INTERNAL TRANSMISSION ISSUES". NO DEFINITIVE PROBLEM IDENTIFIED.I WAS THEN TOLD THEY WOULD CONTACT VWOA SO THEY "COULD GO TO BAT FOR ME" BECAUSE THEY UNDERSTAND THAT "NO ONE BUYS A VOLKSWAGEN EXPECTING THE TRANSMISSION TO GO AT 74K MILES". A CLAIM WOULD BE SUBMITTED ON MY BEHALF; DUE TO NEW VW POLICY THEY 'MUST' USE A THIRD-PARTY CLAIM SERVICE-VW WOULD NO LONGER ACCEPT DIRECT CLAIMS. I CALLED THE DEALER SEVERAL TIMES AND WAS PUT OFF EACH TIME PROMISED A RETURN CALL. IT HAS BEEN NEARLY 5 WEEKS AND NOTHING HAS BEEN DONE. I CALLED VWOA DIRECTLY, THEY INDICATED THAT THEY I) HAVE NO RECORD OF A CLAIM INITIATED BY THE DEALER; II) DO NOT REQUIRE DEALERS TO USE A THIRD-PARTY CLAIM SERVICE; AND III) RELY ON THEIR DEALERS' DETERMINATION OF PROBLEMS. I AM SERIOUSLY CONCERNED FOR MY AND MY CHILD'S SAFETY. LAST WEEK, MY CAR ABRUPTLY SLOWED IN 65MPH TRAFFIC ON ROUTE 295 IN NJ; I WAS ALMOST HIT BY A CAR BEHIND ME DUE TO THIS MALFUNCTION.VW REFUSES TO ADDRESS THIS;I HOPE THE NHTSA WILL TAKE ACTION AND ADDRESS THESE CONCERNS BEFORE SOMEONE LOSES THEIR LIFE TO THIS TRANSMISSION MALFUNCTIONING. *TR