NHTSA Complaint #10544885 — 2003 FORD WINDSTAR

I HAVE A 2003 FORD WINDSTAR THAT HAS BEEN OWNED BY MY FAMILY SINCE IT LEFT THE LINE. I WAS NOTIFIED OF A RECALL TO THE CONTROL ARMS IN 2011 AND TOOK MY VEHICLE TO THE DEALER. IN JUNE 2012 I WAS DRIVING HOME FROM WORK AND HAD JUST TURNED ON MY STREET WHEN I HEARD A LOUD BANG AND MY CAR WOULD BARELY MORE. WHEN IT HAPPENED I THOUGHT THAT MY ENGINE HAD HIT THE GROUND. I LUCKILY WAS ONE HOUSE AWAY FROM HOME( I HAD JUST GOTTEN OFF THE EXPRESSWAY TRAVELING 70 MILES AN HOUR.) AS I LIMPED MY WAY INTO THE DRIVE WAY I THOUGHT THAT MAYBE I HAD A FLAT THE WAY THAT MY CAR WAS DRIVING. HOWEVER WHEN I GOT OUT OF THE CAR MY ENTIRE DRIVERS SIDE OF THE CAR WAS LESS THAN AN INCH FROM THE GROUND. AFTER HAVING IT TOWED TO A SHOP I WAS TOLD THAT MY STRUT (SPRING) HAD JUMPED OFF THE MOUNT. I WAS TOLD THERE WAS NOTHING WRONG WITH THE STRUT (SPRING) BUT THAT IT HAD JUMPED THE MOUNT. NEEDLESS TO SAY WHEN FORD WAS CONTACTED I WAS TOLD THAT THEY WERE NOT RESPONSIBLE. THIS IS VERY WRONG GIVEN THERE WAS EXTENTSIVE DAMAGE DONE TO THE CONTROL ARM AND IT PULLED THE TIE-ROD END OUT OF THE PASSENGER SIDE. THERE WERE NO ISSUES WITH THE FRONT END AND I FEEL THAT THE BRACKETS THAT WERE INSTALLED DUE TO THE RECALL MAY HAVE SHIFTED THE STRUT AND CAUSED THE DAMAGE. BUT FORD WOULD NOT HAVE ANYTHING TO DO WITH THE MATTER .