NHTSA Complaint #10544061 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10544061
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	September 16, 2013
Date Filed	September 17, 2013
Mileage	34,975 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

DRIVING STRAIGHT ON AN INTERSTATE I-82 AT 70 MPH.. BELL CHIME SOUNDED, LOOKED AT THE INSTRUMENT PANEL WHICH DISPLAYED YELLOW "STEER ASSIST FAULT"!!! THEN I REALIZED I HAD NO POWER STEERING. OFF I-82 TO FIND A FORD DEALER. DEALER CHECK IT OUT AND SAID IT WORKED NOW. WHEN IT QUITS, PULL OVER, STOP, TURN OFF THE ENGINE AND START IT AGAIN; THE COMPUTER RESETS ITSELF. THE DEALER, FORD COUNTRY IN PROSSER, WA HAS A CUSTOMER WITH THE SAME PROBLEM, THAT IS HOW HE KNEW WHAT TO TELL ME. THEY HAVE HAD THIS PART ON BACK ORDER FOR 2 MONTHS. *TR

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