NHTSA Complaint #10537637 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10537637
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	August 27, 2013
Date Filed	August 28, 2013
Mileage	39,331 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHEN TURNING RIGHT INTO MY WORK PARKING LOT YESTERDAY MORNING I RECEIVED THE POWER STEERING ASSIST FAULT ERROR AND SERVICE ADVANCE TRAC ERROR WITH LOSS OF POWER STEERING. THIS IS THE SECOND TIME THIS HAS HAPPENED WITH THE FIRST TIME IN JUNE DRIVING ON A HIGHWAY. THE WARNING MESSAGE (AUDIBLE AND VISUAL WARNING) COME ON AT THE SAME TIME THE POWER STEERING IS LOST SO THERE IS NO WARNING, IT JUST HAPPENS AND YOU HAVE TO HOPEFULLY BE AT A SAFE DISTANCE BETWEEN ANOTHER VEHICLE OR OBJECT SO YOU WILL NOT CAUSE AN ACCIDENT. THIS IS A KNOWN ISSUE WITH FORD AND THEY DO NOT CONSIDER IT A SAFETY PROBLEM, HOWEVER, I DO NOT FEEL SAFE DRIVING THIS VEHICLE ANYMORE NOT KNOWING WHEN IT COULD HAPPEN AGAIN AND IF I WILL BE ABLE TO STEER IT SAFELY WITH ANOTHER SUDDEN LOSS OF POWER STEERING. THIS PART SHOULD BE RECALLED. *TT

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