NHTSA Complaint #10536954 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10536954
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	August 22, 2013
Date Filed	August 23, 2013
Mileage	38,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING AND THE STEERING WHEEL BECAME HARD TO TURN. THE POWER STEERING ASSIST LIGHT ILLUMINATED AFTER THE FAILURE OCCURRED. THE CONTACT SHUT OFF THE VEHICLE FOR SEVERAL MOMENTS BEFORE PROCEEDED TO THE DEALER. THE DEALER PERFORMED A DIAGNOSTIC AND ADVISED THAT THE STEERING WHEEL ELECTRICAL BOX WAS DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 38,000.

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