NHTSA Complaint #10536352 — 2011 FORD EXPLORER

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WITH THE ILLUMINATION OF THE KEY NOT DETECTED WARNING MESSAGE. THE VEHICLE WAS TOWED TO THE CONTACT'S HOME WHERE SHE RECEIVED DIRECTIONS FROM THE DEALER OVER THE PHONE IN HOW TO RESTART THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. THE CONSUMER STATED THE VEHICLE WAS INSTALLED WITH A NO MECHANICAL KEY START SYSTEM. THE IA KEY FAILED, WHICH LEFT THE CONSUMER STRANDED. THE NO KEY DETECTED ALERT APPEARED ON THE DASHBOARD. THE KEY WAS FIXED. HOWEVER, THE ERROR MESSAGE REMAINED ON THE DASHBOARD. ALSO, THE ENGINE OVERHEATED.