NHTSA Complaint #10536324 — 2010 RAM 3500

TL* THE CONTACT OWNS A 2010 DODGE RAM 3500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, A LOUD NOISE EMITTED OUTSIDE OF THE VEHICLE AS THE POWER STEERING ASSIST FAILED. THE CONTACT NOTICED THAT THE FRONT DRIVER'S SIDE TIRE WAS TURNED IN THE OPPOSITE DIRECTION. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE FRONT DRIVER'S SIDE TIE ROD WAS FRACTURED. THE FAILURE CAUSED DAMAGE TO THE WHEEL RIM AND SHREDDED THE BRAKE ASSEMBLY. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER 11V350000 (STEERING) AND STATED THAT THE VEHICLE WAS REPAIRED UNDER THE RECALL INCLUDING ADDITIONAL CHARGES TO THE OWNER FOR THE EXTRA DAMAGES INVOLVED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 57,000. THE VIN WAS UNAVAILABLE.