NHTSA Complaint #10534702 — 2004 TOYOTA SIENNA

OUR POWER SLIDING PASSENGER DOOR HAS HAD ISSUES OVER THE YEARS WHERE IT WOULDN'T FUNCTION PROPERLY, AND WE HAD IT REPAIRED AT TOYOTA. MOST RECENTLY, THE DOOR WOULDN'T OPEN AUTOMATICALLY, WE WOULD HAVE TO PUSH IT HARD TO MAKE IT OPEN OR CLOSE. THEN, THE DOOR JUST WOULDN'T CLOSE, AND WE HAD TO DRIVE HOME WITH IT PARTLY OPEN. WE BROUGHT IT INTO THE TOYOTA DEALERSHIP AND THEY TOLD US THE MOTOR NEEDS TO BE REPLACED, AT A COST OF OVER $2,000! WE CAN'T AFFORD THIS, SO WE TOLD THEM WE CAN'T FIX IT, BUT ASKED IF WE COULD MANUALLY OPEN IT. THEY CUT THE CABLE SO WE COULD MANUALLY OPEN IT, BUT THEY TOLD US NOT TO USE IT TOO MUCH OR IT MAY HAVE FURTHER ISSUES. NOW, IT APPEARS WE CANNOT USE THIS DOOR, WHICH MEANS MY CHILDREN NEED TO ENTER THE OPPOSITE DOOR, ENTERING FROM THE STREET. THIS IS A PROBLEM FOR US, BUT WE ARE STUCK BECAUSE WE CAN'T AFFORD THE HUGE REPAIR BILL. *TR