NHTSA Complaint #10534457 — 2011 FORD EXPLORER

IN THE PAST FEW MONTHS I HAVE HAD A PROBLEM WITH THE STEERING ELECTRIC POWER ASSIST SYSTEM. THE FIRST TWO HAPPENED WHILE PARKING, THE THIRD HAPPEN WHILE DRIVING ON A LOCAL STREET AND THE FOURTH HAPPENED ON 8/3/13 ON I95 ON MY WAY TO MY SON PHILIP'S 4TH BIRTHDAY PARTY. I WAS IN THE LEFT LANE WHEN THE ERROR MESSAGE ON MY DASH CAME UP I HAVE BEEN DRIVING FOR APPROX 15 MINUTES ON I95 NORTH GOING AT 60 MPH. I WAS IN THE LEFT LANE MY STEERING LOCKED UP I WAS UNABLE TO TURN, I WAS SO SCARED I MANAGED TO MOVE TO RIGHT LANE WITH HELP FROM MY HUSBAND WHERE WE PULLED OVER. WE TURNED THE CAR OFF AND WAITED FEW MINUTES THEN TURNED IT ON, THE MESSAGE POWER STEERING ASSIST FAILURE CAME UP, I PRESSED OK THEN THE STEERING WENT BACK TO NORMAL. ON 8/5/13 I BROUGHT MY EXPLORER TO SMITH CARNINS IN YONKERS TO GET LOOKED AT AND AS OF 8/9/13 THEY HAVE NOT RETURNED MY VEHICLE AND STATE THAT THEY CAN REPRODUCE THE ERROR AND THAT THE COMPUTER SHOWS NO ERROR CODES. I FIND THIS TO BE VERY UPSETTING. I HAVE TWO BOYS WHO I DRIVE IN MY VEHICLE EVERYDAY. I FEAR FOR THE SAFETY OF THEM AND MYSELF. WHAT DO I DO? PLEASE HELP US. *TR