NHTSA Complaint #10533937 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10533937
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	August 4, 2013
Date Filed	August 6, 2013
Mileage	35,928 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

I WAS TRAVELING AT 40 MPH ON A BUSY CITY STREET WHEN ALL OF THE SUDDEN I HEARD A WARNING BING SOUND AND SAW THE POWER STEERING FAULT AND ALL TERRAIN MANAGEMENT FAILURE WARNINGS ON MY INSTRUMENT PANEL. LOST TOTAL ABILITY TO STEER THE VEHICLE AND HAD TO PUT ON EMERGENCY LIGHTS, STOP ON SIDE OF THE ROAD, TURN THE VEHICLE OFF AND ON (HOPING THAT IT WOULD RESET AND RESOLVE THE ISSUE) AND DOING THIS CLEARED THE WARNINGS AND I WAS ABLE TO STEER AGAIN. HOWEVER, TWO DAYS LATER THE PROBLEM HAPPENED AGAIN AFTER STARTING THE VEHICLE IN A PARKING LOT AND BEFORE STARTING TO BACK OUT OF THE PARKING SPACE. ONCE AGAIN TURNING THE VEHICLE OFF AND ON AGAIN RESET THE WARNING AND REGAINED STEERING ABILITY AGAIN. *TR

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