NHTSA Complaint #10533476 — 2011 FORD EXPLORER

PLEASE REFERENCE PREVIOUS COMPLAINT CONFIRMATION NUMBER 10475098, SEPTEMBER 11, 2012. THE PROBLEM IS A COMPLETE LOSS OF POWER STEERING ASSIST THAT OCCURS INSTANTANEOUSLY, WITHOUT WARNING. THIS PROBLEM WAS SUPPOSEDLY REPAIRED BY MY FORD DEALER LAST FALL (SEPTEMBER, 2012) BY REPROGRAMMING A CONTROL UNIT. THE PROBLEM HAS NOW BEEN RECURRING AGAIN, ALMOST WEEKLY (THREE TIMES IN FOUR WEEKS). I FEEL THIS IS A VERY SERIOUS SAFETY ISSUE. DURING THE MOST RECENT INCIDENT, MY WIFE WAS DRIVING BY HERSELF. SHE DOES NOT HAVE THE STRENGTH TO DRIVE THIS CAR WITHOUT POWER STEERING ASSIST. LUCKILY SHE WAS TRAVELING IN A STRAIGHT LINE AND COULD BRING THE CAR TO A STOP. IF SHE HAD BEEN TURNING A CORNER OR ROUNDING A CURVE, SHE WOULD HAVE GONE OFF THE ROAD. I HAVE SEEN ON THE INTERNET THAT OTHER DRIVERS HAVE HAD THE SAME PROBLEM. I WILL TAKE THE CAR BACK TO THE DEALER, BUT FORD NEEDS TO OWN UP TO THIS PROBLEM AND FIGURE OUT A PERMANENT FIX. *TR