NHTSA Complaint #10532654 — 2011 FORD EXPLORER

MY WIFE AND I HAD JUST TRADED OUR CAR IN FOR A 2011 FORD EXPLORER. SHE WAS ON HER WAY HOME AND THE POWER STEERING LOCKED UP ON HER WITH A WARNING MESSAGE ON THE DASH. SHE WAS BARELY ABLE TO CONTROL THE VEHICLE FROM CRASHING INTO THE OTHER CARS AROUND HER. SHE TURNED OFF THE VEHICLE AND RESTARTED IT AND EVERYTHING RETURNED TO NORMAL. WE CALLED THE DEALER WHO PROMPTLY HAD THE VEHICLE TOWED TO THE NEAREST DEALERSHIP. THEY REPLACED THE STEERING COLUMN AND EVERYTHING SEEMS FINE NOW. WHEN LOOKING UP THIS PROBLEM ONLINE WE FOUND THAT THIS WAS NOT THE FIRST TIME THIS HAPPENED AS FORD HAD SAID OVER THE PHONE TO ME. I POINTED OUT THAT THE NHTSA HAD AN ACTION # PE12017 FILED AND THIS WAS OBVIOUSLY NOT THE FIRST TIME THIS HAD HAPPENED. THEY BASICALLY CALLED ME A LIAR. FORD NEEDS TO DO A RECALL ON THIS ISSUE BEFORE SOMEONE OR GOD FORBID A FAMILY GETS KILLED DUE TO THIS ISSUE. MY WIFE AND STEPDAUGHTER ARE OK ONLY DUE TO THE QUICK THINKING OF MY WIFE. FORD NEEDS TO STEP UP AND CORRECT THIS ISSUE ASAP AND STAND BEHIND THEIR PRODUCT, NOT COVER UP THIS HUGE PROBLEM. *TR