NHTSA Complaint #10531958 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10531958
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	May 31, 2013
Date Filed	July 26, 2013
Mileage	41,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE POWER STEERING GOES OUT AND THEN A WARNING APPEARS STATING A MALFUNCTION WITH THE ALL TERRAIN STABILITY CONTROL. NOT ONLY DOES THE POWER STEERING STOPS WORKING, BUT IT FEELS LIKE THE VEHICLE IS GOING TO TURN OVER FOR A COUPLE OF SECONDS. THIS HAS OCCURRED THREE TIMES; OUR FORD DEALERSHIP HAS MADE TWO ATTEMPTS TO REPAIR THE PROBLEM WITH A THIRD ATTEMPT SCHEDULED NEXT WEEK. THE LAST EVENT WAS DAY BEFORE YESTERDAY WHILE I WAS DRIVING ON I-26 AT 70MPH (SPEED LIMIT) AND NEARLY CAUSED ME TO HAVE AN ACCIDENT. THE DEALERSHIP STATES THAT THEY JUST DON'T KNOW WHAT THE PROBLEM IS AND TOLD ME THEY ARE SPEAKING WITH FORD ABOUT THE PROBLEM. I FEEL THAT THIS IS A VERY DANGEROUS PROBLEM AND I DON'T THINK FORD KNOWS HOW TO FIX IT. THANK YOU. *TR

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