NHTSA Complaint #10531660 — 2013 FORD C-MAX HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10531660
Vehicle	2013 FORD C-MAX HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	May 17, 2013
Date Filed	July 24, 2013
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

** EVENT 1, 17 MAY 2013: CAR FAILED TO START. SOME INDICATION OF ELECTRICAL FUNCTION. FORD SERVICE UNABLE TO LOCATE ANY PROBLEM ** EVENT 2, 5 JUNE 2013: CAR FAILED TO START. FORD SERVICE FOUND A BAD CELL IN BATTERY, THOUGHT THAT MIGHT BE THE PROBLEM. ** EVENT 3: 17 JULY 2013: CAR FAILED TO START. MY AMMETER VERIFIED 13+ VOLTS ACROSS BATTERY. FORD SERVICE (DIFFERENT FROM PREVIOUS) FOUND A PROBLEM BUT NOT ABLE TO DIAGNOSE. ** EVENT 4, 18 JULY 2013: CAR LOST ALL ELECTRICAL AND POWER WHILE MOVING AT 30 MPH. PROBLEM IDENTIFIED BY FORD SERVICE AS BEING CONNECTED TO FORD SPECIAL SERVICE MESSAGE 32167, DATED 2 APRIL. CONCERN #1: POWER LOST AT ANY SPEED IS A SERIOUS SAFETY HAZARD TO THE CAR'S OCCUPANTS AND TO OTHERS ON THE ROAD -- PARTICULARLY AT NIGHT! FORD SHOULD PURSUE A RECALL TO FIND THESE CARS AND FIX THEM BEFORE INJURY OCCURS.THE PROBLEM IS KNOWN AND IS STRAIGHTFORWARD TO DIAGNOSE AND REPAIR. CONCERN #2: FORD KNEW ABOUT THIS PROBLEM BUT FAILED TO LOCATE AND REPAIR CARS ON DEALER LOTS BEFORE SELLING THEM. IT SHOULD TAKE IMMEDIATE STEPS TO LOCATED UNSOLD INVENTORY AND CHECK IT. *TR

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