NHTSA Complaint #10525855 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 10525855
Vehicle 2011 FORD EXPLORER
Component STEERING
Date of Incident
Date Filed
Mileage 14,779 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I WAS MAKING A LEFT TURN AT APPROXIMATELY 20MPH WHEN MY POWER STEERING WENT OUT. LUCKILY THERE WAS NO CAR TO MY RIGHT AND I WAS ABLE TO MUSCLE THE CAR TO THE RIGHT SIDE OF THE ROAD AND ONTO A SIDE STREET. THE DASH BOARD WAS FLASHING POWER STEERING ASSIST FAULT, THEN SERVICE ADVANCE TRAC. I TURNED OFF THE CAR AND RESTARTED IT AND THE MESSAGE CLEARED. I WENT STRAIGHT TO THE DEALERSHIP AND SHOWED THEM THE PICTURES, THE DEALER DID A EPAS DIAGNOSIS, IT SAID CODE C200D:49, AND AN INTERACTIVE DIAGNOSIS PINPOINT TEST, IT SAID INTERNAL ELECTRICAL FAILURE, THEY REPLACED THE EPAS RACK AND PINION. I RECEIVED MY CAR BACK TODAY AND IT APPEARS AND FEELS LIKE IT'S TURNING FINE. *TR

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