NHTSA Complaint #10524768 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10524768
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	July 13, 2013
Date Filed	July 14, 2013
Mileage	35,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHILE DRIVING EAST ON ROUTE 422 FROM ROYERSFORD TO KING OF PRUSSIA AT 55 MPH AUDIBLE WARNING ALARM WENT OFF WITH TWO LIGHTS ON DASH. LOST POWER STEERING CONTROL. TOO UNSAFE TO PULL OFF ON SHOULDER IN DARK, STRUGGLED WITH STEERING FOR ABOUT 2 MILES TO NEXT OFF RAMP. RESTARTED VEHICLE ON OFF RAMP AND POWER STEERING RETURNED. I WILL CALL DEALER TOMORROW AS WARRANTY IS NEARLY UP. CAR MANUAL EXPLAINS THIS EXACT SITUATION AS IF ITS A COMMON OCCURRENCE. JUST REBOOT YOUR CAR (IF YOU SURVIVED THE CRASH!) I HAVE NEVER HAD A POWER STEERING FAILURE IN 25 YEARS. IF THIS HAPPENS TO FRAIL PERSON IN A TURN, THEY WILL NOT PULL OUT OF TURN AND WILL HIT THE CLOSEST OBJECT IN THE PATH OF THEIR TURN. *TR

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