NHTSA Complaint #10523863 — 2011 FORD ESCAPE

I HAVE BEEN HAVING THIS ISSUE FOR MANY MONTHS WHERE THE CAR WOULD NOT ACCELERATE RIGHT WHEN STARTING FROM A STOPPED POSITION. IT WOULD SHIFT VERY HARD & JERK EVEN HARDER FROM 1ST/2ND & 2ND/3RD. I TOOK IT TO THE FORD DEALERSHIP & THEY EXPLAINED IT WAS THE TRANSMISSION SO I PAID FOR A TRANSMISSION FLUSH EVEN THOUGH IT ONLY HAD 32K MILES. THEY ALSO AT THIS TIME RESENT THE COMPUTER TO MY DRIVING HABITS? THE PROBLEM CONTINUED. TOOK IT BACK TO THE SHOP LAST WEEK TWICE & THEY BELIEVE THAT IT WAS THE THROTTLE BODY BUT ALL COMPUTER CHECKS SHOWED THE TRUCK AS FINE. YESTERDAY WHILE DRIVING 45MPH, IT ALL OF SUDDEN SHIFTED HARD LIKE IT WENT INTO NEUTRAL. I HAD MY FOOT ON THE GAS PEDAL & THERE WAS NO RESPONSE. I DID NOT LOSE POWER STEERING & WAS ABLE TO COAST OVER TO THE SIDE OF THE ROAD. I AT THIS TIME NOTICED THE WRENCH LIGHT WAS ON IN THE LOWER LEFT HAND CORNER OF THE DASH. THE SERVICE MANAGER AT FORD TOLD ME THIS WOULD HAPPEN & THAT I NEEDED TO GET THE TRUCK TO THEM WITH THE LIGHT ON SO THAT THEY COULD GET THE CODE THEY NEEDED IN ORDER TO FILE THE CLAIM WITH FORD & REPLACE THE THROTTLE BODY. I WAS TOO FAR FROM THE DEALERSHIP TO JERK DOWN THE ROAD OVER 5 MILES IN NOTHING MORE THAN A CREEPER PACE ESPECIALLY DURING RUSH HOUR. WHEN I APPLIED MY FOOT TO THE GAS PEDAL IT WAS NON RESPONSIVE. I WAS TOLD BY THE SERVICE MANAGER THAT IF I TURNED OFF THE TRUCK & RESTARTED IT THE WRENCH LIGHT WOULD GO AWAY & THAT IT DOES NOT SEND AN ERROR CODE TO THE COMPUTER FOR THEM TO REFERENCE. I HAD TO TURN IT OFF, BUT NOT BEFORE TAKING PICTURES FOR MY RECORDS. I TRIED TO RESTART THE TRUCK & IT STRUGGLED BUT FINALLY TURNED OVER OF WHICH THEN IT DROVE FINE. ARRIVED AT THE DEALERSHIP & THEY CONFIRMED IT WAS THE THROTTLE BODY BUT THAT THE PARTS ARE ON AN INDEFINITE BACK ORDER. NOW WE WAIT. A COMPLETE INCONVENIENCE & RIDICULOUS THAT FORD WILL NOT ISSUE A RECALL ESPECIALLY WHEN THEY KNOW THIS IS A PROBLEM. *TR