NHTSA Complaint #10522116 — 2011 FORD EXPLORER

THE POWER STEERING ON OUR 2011 FORD EXPLORER HAS FAILED WHILE WE WERE DRIVING, CAUSING UNSAFE CONDITIONS, FORCING US TO PULL OVER. IT DID NOT SELF-CORRECT WHEN RESTARTING. THERE WERE 2 MESSAGE LIGHTS: SERVICE ADVANCE TRAC AND POWER STEERING ASSIST. WE TOOK THE VEHICLE INTO THE DEALERSHIP AND WERE GIVEN A REPAIR PRICE TAG EXCEEDING $2,000 AND TOLD THEY WOULD NEED TO REPLACE THE STEERING GEAR. WE THEN CONTACTED THE FORD CUSTOMER SERVICE AGENCY AND WERE TOLD THAT THERE WAS NO RECALL IN PLACE AND THAT WE WERE OVER THE 36,000 MILE GENERAL WARRANTY. ALSO, THAT THE POWERTRAIN WARRANTY OF 60,000 MILES WOULD NOT COVER THE POWER STEERING. *TR