NHTSA Complaint #10520072 — 2011 FORD EXPLORER

VEHICLE HAS HAD PROBLEMS FROM MONTH 3 OF PURCHASE. COOLING FANS BLEW, SUNROOF RATTLES, BUT THE WORST WAS A FEW MONTHS AGO WHEN BACKING OUT OF PARKING SPACE AND HEARD A POP. THE STEERING WHEEL BOLT HAD BROKE. TOOK TO DEALERSHIP AND THEY HAD IT FOR 2 DAYS TO FIX IT. CONTACTED FORD MOTOR CORPORATE AND NEVER RECEIVED CALL OR EMAIL BACK FROM THEM. THEN I NOTICED THE STEERING WHEEL NEVER SEEMED STRAIGHT. IT ALWAYS TURNED TO THE LEFT. IT WENT BACK IN THE SHOP ON 06/12/2013 TO BE FIXED. THEY STATED IT NEEDED A FRONT END ALIGNMENT BUT FACT IS IT WAS NEVER FIXED CORRECTLY AS THEY NEVER SAW THIS PROBLEM BEFORE. THEN ON 06/15/2013 DRIVNG VEHICLE AND ALL OF A SUDDEN STEERING WHEEL LOCKED UP AND ALL THE LIGHTS STARTED FLASHING. COULD NOT STEER THE VEHICLE. I MANAGED TO GET IT PULLED OVER AFTER BEING IN A TOTAL PANIC AS I WAS 1/2 MILE FROM A MAJOR HIGHWAY AND WOULD HAVE BEEN DRIVING AT A FASTER SPEED. MY DAUGHTER WAS WITH ME AND SHE WAS COMPLETELY IN PANIC AS SHE DRIVES THE VEHICLE AND SAYS WHAT IF IT HAPPENED WHEN SHE IS DRIVING IT. SHE WILL NOT DRIVE IT ANYMORE AS SHE IS SCARED TO DEATH. CAR IS AT DEALERSHIP AT THE PRESENT TIME. WE WILL SEE WHAT THE "REASONING" IS THIS TIME. *TR