NHTSA Complaint #10514744 — 2011 FORD EXPLORER

ON ENGINE START UP, THE DASH SCREEN READ "POWER STEERING ASSIST FAULT" AND THE CAR WOULD NOT TURN USING THE STEERING WHEEL MANUALLY. I CHECKED THE INTERNET FOR SIMILAR PROBLEMS AND FOUND MANY COMPLAINTS REGARDING THIS SAME ISSUE. THERE WAS THE SUGGESTION TO TURN OFF AND RESTART THE CAR WHICH DID SEEM TO FIX THE PROBLEM, BUT THEN THE DASH READS ANOTHER WARNING "TERRAIN MANAGEMENT FAULT." I CALLED THE DEALER TO HAVE IT CHECKED OUT THIS WEEK, BUT I NO LONGER TRUST THIS CAR, WHICH WE USE TO TRANSPORT OUR TODDLER GRANDCHILDREN AND WE WILL NOT USE IT AGAIN UNTIL WE GET SATISFACTION. I SAW THAT SEVERAL OTHER COMPLAINTS NOTED A RE-OCCURRENCE OF THE SAME PROBLEM, MAJOR PART REPLACEMENT OF THE STEERING MECHANISMS AND DELAYS IN REPAIRS. THAT SAYS TO ME THAT THIS IS A SAFETY ISSUE AND SHOULD DEMAND A RECALL. *TR