NHTSA Complaint #10514680 — 2004 LEXUS RX

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10514680
Vehicle	2004 LEXUS RX
Component	STRUCTURE
Date of Incident	August 13, 2011
Date Filed	June 2, 2013
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

AFTER PURCHASING USED VEHICLE NOTICED SMALL CRACKS IN DASH APPEAR ABOVE THE GLOVE COMPARTMENT. WAS BROUGHT INTO DEALERSHIP FOR INSPECTION AND TOLD COULD NOT BE REPAIRED. OVER THE LAST TWO YEARS THE CRACKS HAVE BECOME MUCH WORSE AND THERE ARE NOW TWO HOLES IN DASH WHERE YOU SEE FOAM. BROUGHT BACK TO LEXUS DEALERSHIP FOR INSPECTION. THE REGIONAL CUSTOMER SERVICE AGENT WOULD ONLY GIVE 20% COMPENSATION ON A $2000 REPLACEMENT. FEEL THIS IS A INFERIOR PRODUCT AND A FACTORY DEFECT. HAVE NEVER SEEN THIS ON A LUXURY CAR THAT IS QUALITY MAINTAINED. *TR

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#10637731 — September 20, 2014 — OUR 2004 RDX, EXTREMELY LOW MILES, ALWAYS GARAGED, MINT CONDITION, HAS A DASH THAT HAS CRACKED ALL THE WAY AROUND AND...

#10627867 — August 24, 2014 — I PURCHASED MY 2ND LEXUS IN 2011; BY 2012 THE DASHBOARD WAS CRACKING, AND IN 2014 THE DASHBOARD MELTED. I REPORTED T...

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