NHTSA Complaint #10627867 — 2004 LEXUS RX

I PURCHASED MY 2ND LEXUS IN 2011; BY 2012 THE DASHBOARD WAS CRACKING, AND IN 2014 THE DASHBOARD MELTED. I REPORTED THE CRACKING PROBLEM TO LEXUS OF ORLANDO IN 2013, AND THEY TOLD ME IT WAS DUE TO TYPE OF SPRAY I WAS USING TO CLEAN THE CAR. AFTER RESEARCHING THE CRACKING AND MELTING DASHBOARD SCENARIO, I READ THE CUSTOMARY RESPONSE FROM LEXUS TO THEIR CUSTOMERS IS, ??TYPE OF SPRAY YOU ARE USING TO CLEAN THE CAR??. I WENT BACK TO LEXUS IN JULY ON 2014, AND THIS TIME THEY TOOK PICTURES OF THE CRACKED AND MELTING DASHING. I DID NOT HEAR BACK FROM LEXUS THEREFORE I CALLED THEM FOR A STATUS, AND THEY FORGOT TO REPORT MY COMPLAINT TO THE CORPORATE OFFICE. WOW, REMEMBER THIS IS A LUXURY DEALERSHIP. AFTER WAITING ANOTHER 2 WEEKS, I CALLED LEXUS OF ORLANDO AGAIN, AND WAS TOLD THEY DID NOT HEAR BACK FROM THE CORPORATE OFFICE, AND WOULD CALL THEM FOR A RESPONSE. AFTER A FEW DAYS, SOMEONE CALLED BE BACK JUST TO REPORT THAT LEXUS WOULD NOT DO ANYTHING TO REPAIR MY MELTING AND CRACKING DASHBOARD, AND I NEED TO PROVE MY LOYALTY TO LEXUS. REALLY, WHAT ABOUT LEXUS LOYALTY TO THEIR CUSTOMERS TO PURCHASE A LUXURY CAR WHERE THE DASHBOARD DOES NOT CRACK OR MELT? I AM VERY DISAPPOINTED IN LEXUS WITH THEIR RESPONSE AND THE UNPROFESSIONAL BEHAVIOR OF THEIR EMPLOYEES IN HANDLING THIS PROBLEM AT LEXUS OF ORLANDO. IT SHOULD NOT MATTER THE YEAR OF A CAR; A DASHBOARD OF A CAR SHOULD NOT MELT. I AM FRUSTRATED AND DISGUSTED WITH LEXUS. *TR