NHTSA Complaint #10513199 — 2013 FORD C-MAX HYBRID

I COULD NOT START MY CAR AT A SCHOOL PARKING LOT ON 3/30/2013. IT SHOWED A RED TRIANGLE WARNING AND WRENCH LIGHT. I CALLED THE FORD DEALER. THEY SENT PEOPLE TO HELP ME. HOWEVER, THE CAR WOULD NOT START FOR A HALF HOUR. THERE WAS NO ISSUE UNTIL 5/9/2013. IT STOPPED THREE TIMES ON MY WAY HOME WHEN I WAS STOPPED AT TRAFFIC LIGHT OR AT TRAFFIC JAM. THE ONLY WAY TO START THE CAR WAS TO TURN THE POWER OFF AND RE-START THE ENGINE. IT MIGHT NOT BE ABLE TO START RIGHT AWAY. IT TOOK A FEW SECONDS TO A FEW MINUTES ON THAT DAY IN EACH CASE. THAT IS VERY DANGEROUS ON THE ROAD. I DROVE MY CAR DIRECTLY TO THE DEALER THAT DAY. DEALER HAD TAKEN ONE WEEK TO FIX THIS ISSUE. I PICKED UP MY CAR ON 5/16 AFTER THEY TOLD ME THAT IT WAS OK. MY WIFE DROVE TO SCHOOL TO PICK UP MY SON THE NEXT DAY. IT HAPPENED AGAIN AT THE SCHOOL PARKING LOT, WHERE SHE COULD NOT START THE CAR AGAIN. THERE WAS NO POWER FOR A WHILE BEFORE SHE COULD START THIS CAR. DEALER IS STILL TRYING TO FIX THIS CAR. IT IS NOT EASY FOR LOCAL DEALER TO FIND THE ROOT CAUSE. I THINK THE DESIGNER SHOULD TAKE OVER AND DEBUG THIS ISSUE. IT IS NOT SAFE FOR ANY DRIVER TO DRIVE A CAR THAT COULD STOP ANYTIME AND ANYWHERE. THERE IS NO WARNING SIGN UNTIL IT HAPPENS. DRIVER CAN'T PLAN A TRIP TO MEET THE SCHEDULE BECAUSE YOU DON'T KNOW WHEN THE CAR WILL STOP RUNNING OR WHETHER YOU CAN RE-START THE CAR IN SHORT PERIOD. I HOPE FORD CAN FIND THE ROOT CAUSE AND RECALL ALL THE CARS IF IT IS A DESIGN ISSUE. OTHERWISE, SOMEONE WILL HAVE AN ACCIDENT SOONER OR LATER FOR ANYONE WHO DRIVE THIS MODEL CAR.