NHTSA Complaint #10504082 — 2013 HYUNDAI SANTA FE

VEHICLE WAS PURCHASED AROUND JUNE 3 2012, AT THE TIME OF THE TEST DRIVE I NOTICED A LOT OF WIND NOISE IN THE CABIN AND THE VEHICLE WOULD NOT STAY IN A STRAIGHT LINE AT 55 MPH, IT WOULD SWAY LEFT TO RIGHT. AGAINST MY BETTER JUDGMENT I STILL PURCHASED THIS VEHICLE. THE SALES PERSON INFORMED ME THAT THE REASONS WHY THE VEHICLE PERFORMED THE WAY IT DID WAS BECAUSE IT WAS A VERY WINDY. TO THIS DATE THE VEHICLE STILL SWAYS LEFT TO RIGHT WHEN DRIVING OVER 55 MPH AND THE CABIN NOISE IS DRIVING ME CRAZY. THIS IS A SERIOUS SAFETY ISSUE THAT HYUNDAI WILL NEED TO FIX QUICKLY. WHEN SPEAKING WITH THE SHOP MANAGER HE MADE IT SOUND LIKED NO ONE ELSE WAS HAVING THESE PROBLEMS, MAYBE THEY NEED TO READ THE COMPLAINTS ON THIS SITE. SEATS:I TOO HAVE EXPERIENCE THE DRIVER SEAT BEING VERY LOSE AND ROCKING. I TOOK IT TO THE DEALERSHIP AND THEY SAID THEY TIGHTENED THE BOLTS BUT IT DIDN'T TAKE BUT A DAY TO REALIZE THAT THIS WASN?T A TOTAL FIX. EACH TIME I TAKE IT BACK THEY JUST SAY THEY LOCKED THE BOLTS DOWN BUT WILL NOT DO ANY PAPERWORK ON IT AND. SUNROOF: MY SUNROOF MAKES A WHISTLING NOISE WHEN I DRIVE DURING WINDY CONDITIONS. I TOOK IT BACK TO THE DEALERSHIP AND THEY TOO HEARD THE NOISE. BUT TOLD ME THAT THERE IS NOTHING THAT CAN BE DONE ABOUT IT AND THAT THEY ARE WAITING FOR A TSB (TECHNICAL SERVICE BULLETIN) IN ORDER TO CORRECT THIS ISSUE. THREE MONTHS AFTER I PURCHASED THE VEHICLE MY BACK PASSENGER REAR WINDOW BLEW OUT AT 60 MPH AND THEY WOULDN'T COVER IT UNDER WARRANTY SINCE THEY DIDN?T KNOW WHAT CAUSED THE WINDOW TO BLOW. I'VE NOW HAD THE CARE FOR 10 MONTHS NOW AND STILL THEY HAVE NOT FIXED THIS ISSUE. I HAVE BEEN A SUPER SUPPORTER OF HYUNDAI BUT HOW CAN I CONTINUE TO RECOMMEND THIS COMPANY IF THEY ADVERTISE THEY HAVE THE BEST WARRANTY AND CUSTOMER SERVICE BUT WONT FOLLOW THROUGH? HYUNDAI NEEDS TO FIX THIS AND MAKE IT RIGHT WITH US OWNERS. *TR