NHTSA Complaint #11317944 — 2013 HYUNDAI SANTA FE

FOR THE PAST 12-14 MOS I'VE HAD TO ADD ADDITIONAL 1-4 QUARTS OF OIL AFTER VERIFYING LOW OIL ON DIP STICK IN BETWEEN REGULARLY SCHEDULED OIL CHANGES AT FIRESTONE. THEY NOTED DEC 2019 INTERNAL OIL LEAKAGE. OIL LIGHT NEVER CAME ON. MOST RECENTLY FEB 14, 2020 CHECK ENGINE LIGHT CAME ON CHECKED DIP STICK TWICE IT ONLY HAD OIL ON TIP, ADDED 2 QUARTS OIL, LIGHT WENT OFF. CHECK ENG LIGHT CAME ON FEW DAYS LATER, REPEATED DIP STICK CHECK =ADDED 3 MORE QUARTS OIL FEW DAYS LATER. REPEATED SEVERAL XS THROUGHOUT FEB 2020. PAID 3 SEPARATE MECHANICS ALL STATED INTERNAL OIL LEAK. 1 MECHANIC STATED HAD SEVERAL CUSTOMERS WITH SAME COMPLAINT. HE INFORMED ME CHECK WITH DEALER FOR 1 RECALL OR 2 EXTENDED WARRANTY & DUE TO OIL CONSUMPTION PROBLEM. HE ESTIMATED APPROX $5K + TO REBUILD ENGINE, PISTON RINGS ISSUE. I CALLED DEALER ASKED COST FOR THEM TO CHECK WAS QUOTED MINI $139 TO START. WHEN THEY EMAILED APPOINTMENT CONFIRMATION, I CONFIRMED APPMT MAR 14, 2020 & ASKED 1. IF A RECALL EXISTED 2. IF EXTENDED WARRANTED COVERED IT. WHEN I GOT THERE TODAY I ASKED SAME 2 QUESTIONS & WAS TOLD TO PAY $42 FOR OIL CHANGE #1 TODAY & BRING CAR EVERY 1000 MILES 3 MORE TIMES FREE OF CHARGE SO THEY CAN TRACK INTERNAL OIL LEAK. WAS TOLD EXTENDED WARRANTY ONLY WENT TO 120,000, MY CAR'S @ 125,600. I ASKED WHY I WASNT INFORMED OF THIS EXTENDED WARRANTY AS I RECEIVED LETTER LAST YEAR WHEN I BROUGHT CAR IN FOR COURTESY SOFTWARE UPDATE & 2018 ANOTHER COURTESY CHECK, THEY COULDNT EXPLAIN. I FEEL IF I DIDNT USE BUZZ WORDS 4TH MECHANIC TOLD ME I WOULD HAVE BEEN CHARGED MORE $. A MECHANIC 3 DAYS AGO SAID I NEEDED EXHAUST MANIFOLD CATALYTIC CONVTR $1244 & NEW SPARK PLUGS & COILS $703. INFOMED THIS MECHANIC I PD $600 APPROX 6 MOS AGO FOR SPARK PLUGS DUE TO HESITATION IN ACCELERATION & JERKY & SPUTTERY MOTION. I FEEL LIKE HYUNDAI IS AWARE OF THIS PROBLEM & I READ SIMILAR ISSUES RESULTING IN FIRES. I'M STILL PAYIN ON CAR.