NHTSA Complaint #11649784 — 2013 HYUNDAI SANTA FE

The engine completely failed while I was driving. This is the second engine failure I’ve experienced with this vehicle. My first engine blew at 100,000 miles, and despite having a warranty, Hyundai refused to cover it. In a panic, I had to deplete my savings to buy a replacement engine, which only lasted six months before failing again. Hyundai still refuses to cover the second failure. The failed engine may still be available for inspection if needed. I was driving on the highway with both of my children when the engine completely shut off in the middle of the road. This left us stranded in a dangerous situation with speeding cars all around us. A sudden engine failure at high speeds could have caused a major accident, risking my life, my children’s lives, and other drivers' safety. The failure was confirmed by a service center, but Hyundai refuses to take responsibility for the defect or provide coverage under my warranty. The vehicle has been inspected by a service center, but Hyundai has refused to inspect or assist in any way. There were no warning lamps or messages before the engine shut down. The failure was sudden and unexpected, leaving me in a life-threatening situation on the highway.