NHTSA Complaint #10503583 — 2011 FORD EXPLORER

THE POWER STEERING ON MY 2011 EXPLORER HAS LOCKED MANY TIMES BUT I WAS NEVER IN A POSITION TO HAVE TIME TO SNAP A PICTURE OR REMEMBER EXACTLY WHAT THE CODE SAID WHEN IT CAME UP, BUT I HAD BEEN TELLING MY DEALER THAT IT WAS OCCURRING OFTEN. THIS PAST TIME IT DID IT I WAS TURNING RIGHT ON A ROAD AND IT LOCKED UP SO MY SPEED WAS SLOW SO I COULD MANAGE TO COME TO A STOP AND PUT THE VEHICLE IN PARK AND SHUT IT OFF AND BACK ON AGAIN TO GET IT TO CLEAR. I SNAPPED A PICTURE SO I COULD SHOW THEM WHEN I DROPPED THE CAR OFF. MY DEALER HAS TOLD ME EVERYTIME I COMPLAIN THAT THEY HAVE NOT HAD ANYONE ELSE COMPLAIN WITH THIS PROBLEM. THEY ALSO TOLD ME THIS TIME WHEN I TOOK IT IN THAT THEY WOULD HAVE TO REPLACE THE STEERING GEAR AND THAT IT WAS COVERED UNDER THE EXTENDED WARRANTY BUT I WOULD HAVE TO PAY THE DEDUCTIBLE $100.00. I DO NOT FEEL THAT I SHOULD HAVE TO PAY A DEDUCTIBLE FOR A DEFECTIVE PART. I HAVE ALSO HAD NUMEROUS PROBLEMS WITH MY FORD SYNC AND HAVE RETURNED IT SEVERAL DIFFERENT TIMES FOR THAT AND THEY JUST TELL ME I WILL HAVE TO BRING IT IN EVERY COUPLE OF MONTHS FOR AN UPDATE(THE UPDATE TAKES SEVERAL HOURS). I HAVE ALSO HAD TO TAKE IT IN FOR A NOISE AT THE WINDSHIELD. IT SOUNDS LIKE A POPPING SOUND AND FINALLY THEY REPLACED A PIECE 2 TIMES AND THAT NOISE WENT AWAY. IT IS ALSO TIME FOR NEW TIRES. MY CAR HAS 42,000 MILES ON IT AND WE NOTICED THAT 2 OF THE TIRES HAVE CRACKS IN THEM IN SEVERAL DIFFERENT PLACES. I TOOK IT TO FORD AND THEY SAID IT WAS NOT CRACKS BUT CUTS. THEY ARE CLEARLY CRACKS. THE TIRES ARE SUPPOSED TO BE 60,000 MILE TIRES BUT THEY ARE NOT WILLING TO CHECK INTO THE ISSUE. MY AC STOPPED WORKING, I TOOK IT IN FOR THAT AS WELL AND THEY TOLD ME THAT THE AC CONDENSER HAD A PIN SIZE HOLE ON IT AND IT WAS CAUSED FROM ROAD DEBRIS. THAT IS NOT COVERED UNDER THE EXTENDED WARRANTY AND WILL COST ME ABOUT $1200.00 OUT OF POCKET. *TR