NHTSA Complaint #10503482 — 2004 TOYOTA SIENNA

UPON PRESSING THE OPEN BUTTON ON THE REMOTE FOR THE PASSENGER SIDE SLIDING REAR DOOR, IT MAKES NOISE BUT DOES NOT OPEN. UPON FURTHER INVESTIGATION WE REALIZED THE CABLE HAD FRAYED AND THE DOOR GOT JAMMED HALF WAY OPEN. WE TOOK IT TO THE DEALERSHIP AND WERE TOLD TO ASK FOR AN EXCEPTION BUT BECAUSE IT WAS NOT COMPLETELY BROKEN THEY WOULD NOT FIX IT! THIS POSES A SAFETY ISSUE AS THE ONLY EXIT FOR REAR PASSENGERS IS NOW THE DRIVERS SIDE REAR DOOR UNTIL IT BREAKS AS WELL. RESEARCH SUGGESTS WE ARE JUST BARLEY OVER AND ONLY MONTHS BEYOND THE EXTENDED WARRANTY SERVICE FOR THIS DEFECT @ 120K OR 9YRS, LEAVING US TO ABSORB THE ENTIRE 1500-1800$ COST ASSOCIATED WITH REPAIR. *TR