NHTSA Complaint #10500874 — 2002 FORD EXPLORER POWER TRAIN

Complaint Details

ODI Number	10500874
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN
Date of Incident	December 18, 2012
Date Filed	February 28, 2013
Mileage	108,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

LIKE MANY OTHER FRUSTRATED FORD OWNERS, I HAVE HAD TRANSMISSION PROBLEMS WITH MY EXPLORER. ITS REALLY FRUSTRATING WHEN YOU TAKE IT TO THE REPAIR SHOP AND THEY DON'T EVEN NEED TO SEE IT TO KNOW THE TRANSMISSION NEEDS TO BE REBUILT, DUE TO THE TRACK RECORD OF THE FAULTY PARTS FORD HAS USED. ITS REALLY SAD WHEN THEY KNOW THE TRANSMISSION WHERE NOT GOOD AND CONTINUED TO INSTALL THEM FOR MORE YEARS. I HOPE SOONER OR LATER THEY OWN UP TO THEIR FAULTS AND DO THE RIGHT THING AND RECALL THE FAULTY TRANSMISSIONS. WE SPENT GOOD MONEY FOR A QUALITY AMERICAN MADE CAR AND DID NOT EXPECT TO HAVE TO INVEST ALMOST $3,000 IN A NEW TRANSMISSION THE NEXT YEAR. FORD WILL LOSE A LOT OF LOYAL CUSTOMERS OVER THIS AND NEEDS TO ADDRESS THIS PROBLEM. *TR

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