NHTSA Complaint #10493168 — 2011 HYUNDAI SONATA

BEGINNING OF OCTOBER 2012 I KEPT HEARING RATTLING, CLANKING NOISE COMING FROM UNDER THE HOOD. I TOOK THE CAR TO A HYUNDAI DEALER WHERE I LIVE OCTOBER 26, 2012 . THEY CHECKED OUT THE CAR AND TOLD ME BECAUSE THE ENGINE LIGHT DIDN'T COME ON, THEY COULDN'T FIND A CODE TO FIX THE CAR AND TO BRING THE CAR IN WHEN THE ENGINE LIGHT COMES ON. I KEPT DRIVING THE CAR AND HEARING THE SAME NOISE. I TOOK IT TO MEINEKE TO GET AN OIL CHANGE NOVEMBER 14, 2012. DROVE THE CAR APPROXIMATELY 3 WEEKS AND STILL HEARD THE NOISE. I TOOK IT TO ANOTHER HYUNDAI DEALER . THEY SAID THE CAR DIDN'T HAVE ANY OIL AND MEINKE FORGOT TO PUT THE DRAIN PLUG BACK IN, THEREFORE IT MESSED UP THE ENGINE, AND THAT'S WHY I HEARD THE NOISE. I KEPT TELLING THEM, I HEARD THE NOISE BEFORE THE OIL CHANGE. I TOOK IT BACK TO MEINKE AND SHOWED THEM THE PAPER HYUNDAI GAVE ME, THEY GAVE ME MY MONEY BACK AND APOLOGIZED. STILL HEARING THE NOISE, I TOOK IT BACK TO THE FIRST HYUNDAI DEALER AND THEY SAID IT WAS ENGINE PROBLEMS AND I HAD TO PAY THE DIAGNOSTIC FEE BECAUSE MY WARRANTY WAS VOIDED DUE TO MEINEKE. I REFUSED TO PAY THE FEE BECAUSE MY CAR IS UNDER WARRANTY. THEY WOULDN'T GIVE ME MY CAR BACK UNTIL I PAID, WE ARGUED BACK AND FORTH AND I CALLED THE POLICE AND THEY GAVE ME MY CAR BACK, BUT TOLD ME NOT TO COME BACK ON THEIR PROPERTY. I THEN TOOK THE CAR TO WHERE I PURCHASED IT AND SAME THING. THEY SAID TO TRY A GAS ADDITIVE 3 TIMES, IF THAT DOESN'T WORK, GET AN OIL CONSUMPTION TEST IN MY AREA WHERE I LIVE. I NEED MY CAR FIXED AND NO ONE WILL FIX IT. HYUNDAI BLAMES MEINEKE AND MEINEKE BLAMES HYUNDAI. THEY'RE SAYING BECAUSE OF NO ENGINE LIGHT ON, THEY CAN'T SEE THE PROBLEMS, BUT ONE DEALER SAID IT WAS THE ENGINE ANOTHER SAYING GAS PROBLEMS. BOTTOM LINE, IF THE FIRST HYUNDAI DEALER HAD KEPT MY CAR, I WOULDN'T BE GOING THROUGH THIS. HOW CAN I RESOLVE THIS? *TR