NHTSA Complaint #10490306 — 2004 TOYOTA SIENNA

TOYOTA ISSUED A RECALL FOR THE POWER CORD ON THE ELECTRIC SLIDING DOOR. THE DESIGN (LOCATED ON THE DOOR'S EXTERIOR) EXPOSED IT TO THE ELEMENTS AND CAUSED THE CABLE TO SNAP. THAT HAPPENED TO MY 2004 SIENNA BUT MY VAN WAS BEYOND THE MAX MILEAGE THEY ALLOWED IN THE RECALL. SO WE'VE JUST BEEN USING THE DOOR MANUALLY. YESTERDAY, MY SON OPENED THE DOOR A LIITLE TOO HARD AND HE HAD TO PULL HARDER THAN NORMAL TO GET IT TO CLOSE. WHEN HE PULLED AND THE DOOR RELEASED, THE DOOR FELL OFF!!!! WE HAVE RUNNING BOARDS SO THE DOOR WAS RESTING ON THE RUNNING BOARDS. I CAN NOT BELIEVE A DOOR WOULD JUST FALL OFF! NO DOOR SHOULD EVER FALL OFF, ESPECIALLY A QUALITY TOYOTA VEHICLE. THIS HAPPENED IN MY DRIVEWAY, SO WE WERE OKAY BUT WHAT IF THIS WOULD HAVE HAPPENED WHEN I WAS AN HOUR AWAY FROM HOME LIKE I WOULD HAVE BEEN TODAY, AT MY SON'S BASKETBALL GAME? WE WOULD HAVE HAD TO HAVE IT TOWED AND DEALT WITH HOW TO GET MY FAMILY OF 5 BACK HOME. I BELIEVE THIS WOULD HAVE NEVER HAPPENED HAD TOYOTA NOT EXCLUDED MY VAN FROM THE RECALL DUE TO MILEAGE. *TR