NHTSA Complaint #10489075 — 2011 FORD EXPLORER

TRACTION CONTROL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10489075
Vehicle	2011 FORD EXPLORER
Component	TRACTION CONTROL SYSTEM
Date of Incident	June 4, 2012
Date Filed	December 17, 2012
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I OWN A 2011 FORD EXPLORER, I HAVE HAD NUMEROUS FAILURES TO THE ELECTRONIC POWER STEERING ASSIST. FIRST TIME THIS HAPPENED I WAS ALONG AT ABOUT 65 MPH AND THE STEERING WHEEL LOCKED UP AND THE WARNING LIGHTS STARTED FLASHING "TRACTION CONTROL" "POWER STEERING ASSIST FAILURES" . STEERING WHEEL BECOMES VERY DIFFICULT TO MOVE AND STEER CAR. THIS HAS HAPPENED 1/2 DOZEN TIMES, EACH TIME I SLOWLY STEER THE CAR TO A SAFE STOP TURN OFF THE CAR AND RESTART THE CAR AND ERROR CLEARS OUT. THIS LAST TIME IT OCCURRED AS I WAS TURNING LEFT FROM A LEFT TURN LANE WHEN SUDDENLY IN THE M IDLE OF THE TURN MY POWER STEERING LOCKED UP. FORTUNATELY I WAS TRAVELING AT VERY LOW SPEED, BUT I WAS NOT ABLE TO STEER CAR AND WENT ONTO ONCOMING LANE AGAIN I WAS FORTUNATE NOT TO HIT ANYONE. HOWEVER, THIS TIME THE PROBLEM DID NOT CLEAR ITSELF AND THE CAR IS AT THE LOCAL FORD DEALER FOR 8 DAYS NOW. THE SERVICE MANAGER SAYS ITS A GEAR AND FORD DOES NOT HAVE IT IN STOCK!!! *TR

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#10470387 — August 13, 2012 — TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAIL...

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