NHTSA Complaint #10470387 — 2011 FORD EXPLORER

SEATS issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10470387
Vehicle	2011 FORD EXPLORER
Component	SEATS
Date of Incident	August 10, 2012
Date Filed	August 13, 2012
Mileage	28,472 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 5 MPH THE POWER STEERING ASSIST FAILED MESSAGE CAME ON THE INSTRUMENT PANEL, IMMEDIATELY AFTER IT BECAME EXTREMELY DIFFICULT TO MAKE ANY TURNS OR MANEUVER THE STEERING WHEEL. THE CONTACT MENTIONED THAT AFTER POWERING OFF AND RESTARTING, THE VEHICLE WAS PERFORMING AS NORMAL. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO FILED A REPORT AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 28,472 AND THE CURRENT MILEAGE WAS 29,600. UPDATED 09/21/12*LJ THE CONSUMER THE ABS AND TRACTION CONTROL FAILURES AND RELATED MESSAGES APPEARED ON THE INSTRUMENT PANEL'S MESSAGE CENTER. THE DEALER FOUND A DIAGNOSTIC CODE FOR THE SPEED SENSORS. THE VEHICLE WAS REPAIRED. UPDATED 09/27/2012 *JS *TR

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